AREAS OF EXPERTISE

  • Client Coordination
  • Complaint Handling
  • Customer Satisfaction
  • Customer Service
  • Data Collection
  • Interpersonal Skills
  • People Management
  • Quality Management
  • Team Management
  • Team building

CUSTOMER SERVICE SKILLS

  • Always looking at different ways to improve the service given to customers.
  • Understanding the needs of callers.
  • Knowledge of administrative procedures.
  • Can handle criticism, put-downs, arrogance, persistence or patronizing behaviors.
  • Able to create a positively memorable service experience.
  • Managing administration tasks and reception duties effectively.
  • Able to control my tone of voice.
  • Proficient in the use of Microsoft Office tools.
  • Strong organisational and prioritization skills.
  • Previous experience of working in a call centre environment.
  • Developed keyboard skills and able to accurately input information into databases.

PERSONAL SKILLS

  • Identifying a customer’s individual needs.
  • Dealing with challenges.
  • Able to handle complaints and difficult situations.
  • Can work with minimal supervision.
  • A motivated team player.
  • Assertive techniques to manage difficult behaviors.
  • Professional and friendly at all times with great energy and enthusiasm.
  • Committed to equal opportunities and anti-discriminatory practices.